GALA
Globalization and Localization Association
Babylon Translations is a member of GALA, the international association of companies in the translation and localisation industry.
Quality principles
Three principles
behind every translation
Babylon Translations applies strict quality standards based on the selection of translators, translation technology and the review of every text.
Selection of translators. Translations are made by translators for whom the target language is their mother tongue. They live in the country of that language, know its cultural specifics and social function, have more than 10 years of translation experience and are experts in their fields.
Translation technology. CAT tools optimise the translation process and its result. They keep terminology consistent and lower the cost of larger projects.
Review of every translation. All translations are proofread and reviewed before delivery. The stages are described on the process page.
Certification
Four ISO standards
and what each covers
ISO 17100 (DIN EN ISO 17100)
The international standard for translation services. It sets requirements for translator and reviser competence, project management and the process, including revision of every translation by a second linguist.
ISO 9001:2015
The international standard for quality management systems. The agency's certificate covers translation and localisation.
ISO 13485:2016
The quality management standard for the medical device sector. The certificate covers translation for the life sciences and medical devices; see medical translation.
ISO 18587:2017
The standard for full post-editing of machine translation output by qualified linguists. The translation guide explains when post-editing fits.
Memberships
Member of two
language-industry associations
ATA
American Translators Association
Babylon Translations is a member of the ATA, the professional association of translators and interpreters based in the United States.
11 November 2019
Quality policy of Babylon Translations Ltd.
The quality of its translations is the main factor in the company's success. The strategic long-term goals and principles that the company sets and applies in its work, for the effective implementation of the quality policy, are as follows.
High client satisfaction. The company maintains strong partnerships with clients and subcontractors, based on a professional and personal approach, mutual trust and mutually beneficial terms, always in compliance with the applicable laws and regulations. It adds value in every respect by understanding current and future needs. Results on client satisfaction are analysed and monitored, and any necessary corrective action is taken immediately.
Continual improvement of quality. For the company, quality is not only a corporate policy but a challenge in which each of its highly qualified employees, translators, editors and suppliers shows individual responsibility and commitment to every project.
Process approach. Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a single system. Processes are monitored continuously, analysed afterwards, and effective corrective action is taken.
Leadership. The management ensures that the interrelated processes for delivering the services run as a system, that risks are controlled and opportunities for better results are used, and that undesirable consequences are prevented. External and internal communication is being improved. The company draws on good practice in business ethics and relies on values such as loyalty, integrity, trust, empathy and setting a positive example.
Role of the team. The company's most valuable resource is its people. It ensures the continual development of their competence, professional growth and motivation. The management assigns roles and responsibilities clearly and responsibly by level and function. Respect, recognition, a sense of satisfaction and growing competence help team members commit to the quality objectives.
Relationship management. Client satisfaction is central. The company is committed to building mutually beneficial relationships based on clear criteria for selecting and evaluating partners.
This quality policy is shared by all team members and is applied and maintained at all levels. The management continuously monitors and reviews all elements of the management system, including the quality policy and objectives, for relevance and adequacy. The quality policy is published on the company's website.
Date: 11.11.2019. Approved by Eli Buzdreva, Managing Director. Translated from the Bulgarian original.
Questions
Questions about
translation quality
Is every translation reviewed before delivery?
Yes. All translations are proofread and reviewed. Under ISO 17100, a second linguist revises each translation against the source text.
Which ISO certificates does Babylon Translations hold?
DIN EN ISO 17100 (translation services), ISO 9001:2015 (translation and localisation), ISO 13485:2016 (translation for the life sciences and medical devices) and ISO 18587:2017 (post-editing of machine translation output).
How are translators selected?
Translators work into their mother tongue, live in the country of the target language, have more than 10 years of translation experience and are experts in their subject fields.
Standards