Process
Each order at Babylon Translations passes through seven stages, from the first request to delivery. The stages follow the agency's ISO 17100 certified process.
The client sends the files to office@babylon-translations.com with the source and target languages, the variant, the intended use and the required date. The contact page lists what to include.
Files and brief received by a project manager.
The project manager checks the volume, file format, subject field and repeated content, and prepares a written quote with a delivery date.
A written quote and a delivery date confirmed in writing.
Glossaries, earlier translations and reference material are loaded into the CAT tool. The translator and the reviser are chosen by language pair and field.
A prepared project with agreed terminology.
A specialist translator who works into their mother tongue translates the text. Questions about the source text are collected and sent to the client.
A complete translation.
A second linguist compares the translation with the source for accuracy, terminology and style, as ISO 17100 requires.
A revised translation.
Dedicated software checks numbers, tags, terminology and consistency; proofreaders make the final check of the file in its delivery format.
A checked file ready for delivery.
The translation is delivered in the agreed format. If the client raises a justified remark, the agency corrects the translation.
The final translation and, where needed, corrections.
Durations depend on volume, subject and language combination and are confirmed in writing in each quote.
Questions
The files, the source and target languages (with the variant, for example English UK or US), the intended use, the required date and any reference material such as glossaries or earlier translations.
With the quote. Under the general terms, deadlines are valid once Babylon Translations has confirmed them in writing.
For justified remarks, the agency first has the opportunity to correct the translation. The client may cancel the contract only if the correction is unsuccessful.
Within 30 days of issue. Discounts apply only when explicitly agreed, and the payment terms are set out in the general business terms.
Start an order